Customer Service
- Terms
- All of our terms and conditions are in place to protect both our organizations from logistical errors, and in an effort to make trade as easy as possible between our two Businesses..
- Shipping & Delivery
- Ordering
- It is quick and easy to make an order with us, just follow these 4 easy steps:
Step 1: Our website displays the majority of the products thatwe have on stock. Please browse our website to select which products you would like to order. If the product you want is not on our website, please call our sales team. We can supply you and product you want.
Step 2: Go to the "Contact Us" section of the website, and fill inn the form, or email to sales@volumeload.com. You will be sent back an order form/pricelist.
Step 3: Once you have decided what products you would like to order please either send a formal PO or completed order form back to sales@volumeload.com . Within 1 working day you will be sent back a sales confimmation with any delivery costs calculated and added.
Step 4: Make your payment by bank transfer, creditcard payment or on credit account if it has been pre agreed with us. Your order will then be packed, checked and dispatched.
. - Payment & Pricing
- Payment can be made by bank transfer, creditcard (just call us) or on pre-agreed credit account.
Bank Transfers:
Bank transfers need to be made into the below account:
Danske Bank, Holmens Kanal 2-12
IBAN:DK7730004777155288
SWIFT:DABADKKK
Bank transfers can be made in any currency as long as it matches the invoiced total. Please reference all bank transfers with your five figure order number. Once your cleared funds have been received into our bank account, your order will be despatched.
Bank Details for Danish Customers:
Danske Bank
Reg nr.: 9541
Konto nr.: 4777155288
Credit Accounts:
If you would like to apply for a 30 day credit account please discuss this with our sales department. Please note that all payments made on credit need to be made to a different bank account found at the base of your invoice.
Our VAT Number:
DK30362829
Finance Department
Bjarne Dalgaard
mailto:Finance@volumeload.com
Minimum order quantities
All products are sold in case sizes. The Minimum order value is €300 EX vat and carriage.
Carriage
Within mainland Europe it is often the case that carriage is cheaper when organised by the customer. We are happy to organise transport at the cost billed to us by our carrier. We make every effort to get your goods to you as quickly as possible, and we normaly ship within a few days. We do not accept any liability loss caused by late delivery. If we cannot deliver within 21 days of point of order you will be given the option to cancel your order.
Pricing
All our pricing is set out to compete within the European market and allow our customers to run profitable business. Prices are quoted as exclusive from VAT and Carriage, any local taxes or importation taxes. Any other duties/taxes incurred during the transport are the responsibility of the buyer to pay. We reserve the right to change prices if the buyer changes the date they would like to receive the goods. This has to be the case so as to reflect potential market price change. Volumeload reserves the right to amend mistakes or omissions. All prices are correct to our latest pricelist or prices shown online. All Volumeload pricelists should be treated as confidential documents.
Payment
Pro-forma payment is necessary unless any other agreement has been made. Product remains the property of Volumeload.com until it has been paid for in full.
Quotations
All our quotations are to be seen as an invitation to our potential buyers to make an offer. The Prices in our quotations are valid for 30 days but are subject to stock availability. All orders need to be sent to us via; formal purchase order, on the order forms provided, or on our website.
Returns
We are happy to accept faulty or defective goods within 30 days of their sale to you, when you have received a RMA authorization from our Logistics Office in Copenhagen. These goods will be replaced by product. The carriage of these goods back to either our Copenhagen or Dutch warehouse will be at the customers cost.
.
1 - "Door To Door" delivery.
This only happens upon a agreed delivery charge (at cost) with the customer. It's a part of "Volumeload Service".
2 - "Pickup"
Customers can collect their goods at Volumeload. This can be useful if the customer do have a favorite shipping company. Customers will be advised with info on dimensions, weight and amount, when their stock is ready for pickup.
Transport charges:
We do our best to get the cheapest price on the marked. The cost of freigt is depending on the amount of the ordered stock and we do our best to find the cheapest carriage for the customer satisfaction. As a rule it's always cheapest when the quantity of the stock is over 2 or more pallets. We do also oblige the customers needs, when it comes to small shipments.
.
